Getting started and what to check
Make sure that the following plugins are activated:
WPML Multilingual CMS 3.2.6 (or higher including String Translation and Translation Management add-ons)
GravityForms 1.9 (or higher)
GravityForms Multilingual 1.3.3 (or higher)
If you are a site owner working with a developer, you can ask them to make sure the above plugins are installed and set up.