You can use the App as a part of your existing website or create a new WordPress installation and run this app on a homepage for dedicated support portal.
BUILT WITH LATEST TECHNOLOGY
This app is built with Vue.js 2.0, uses WordPress REST API custom routes and all other latest technologies.
CUSTOM BRANDING & LATEST DESIGN:
This app is designed with latest trends in mind and uses Bulma CSS framework for its UI components. You can choose your brand colors, text or image logo, etc. for the Support App under plugin settings.
EMAIL PIPING & ROUTING INTEGRATION
You can add one email address for all departments or separate email addresses for each department. New emails received to specified email addresses will be treated as new tickets, and any reply by client or agent to a ticket will get added as a comment to the ticket.
You can use One Signal Push Notifications service for web browsers which is free. Clients and Support Agents get notified of new tickets and each comment.
STANDALONE WEB APP
This app runs on a specified WordPress page, and it does not load any CSS/JS or your WordPress theme and installed plugins which make this app usable without any conflicts.
UNLIMITED USERS AND TICKETS
Since you own the software and your web server, there is no restriction on a number of users or number of tickets.
USES WORDPRESS STANDARDS
This app uses WordPress custom post types to save and manage tickets and FAQs. All users created by this app are WordPress users, and their data get stored in users and usermeta table with inbuilt WordPress functions.
DEPARTMENTS & PRODUCTS
You can choose to create unlimited departments and products which are used to filter and assign tickets to support agents. You can also disable the departments and products for the app.