SupportCandy Timer 3.2.1

SupportCandy Timer is a WordPress plugin add-on designed to record and track the time spent on individual support tickets. It gives your team a simple way to start and stop a timer per ticket, so you can calculate how long each case takes.

By pairing with the free core SupportCandy plugin, this timer addon streamlines support workflows and helps improve transparency around effort and billable hours. Instead of relying on manual estimates, you capture time directly where ticket work happens, making it easier to review and understand support activity over time.

Main Features

• Per-ticket timer — Record time spent on each individual ticket.
• Start and stop tracking — Use a straightforward flow to log work intervals.
• Time spent calculation — Help you determine how long a ticket took to handle.
• Billable hour tracking — Track effort in a way that supports transparent billing workflows.
• Simple, user-friendly interface — Make time logging quick during day-to-day support.
• Works with the free core plugin — Requires the SupportCandy core plugin for setup and operation.
• Clear ticket-level records — Keep timing information associated with the ticket it relates to.

Benefits

• More accurate time logs — Reduce guesswork by capturing real time per ticket.
• Better workflow visibility — See effort allocation at the ticket level for clearer operations.
• Improved transparency — Provide stakeholders with understandable time spent information.
• Supports billable hours — Make it easier to account for work when time tracking matters.
• Less administrative overhead — Streamline time capture without manual estimation steps.

Who is it suitable for?

• SupportCandy-based helpdesks on WordPress
• Small to mid-size support teams tracking ticket effort
• Agencies managing client support requests
• Businesses that need billable-hour transparency
• Teams migrating from manual time estimates