SupportCandy Private Credentials 3.1.2
SupportCandy Private Credentials helps securely collect sensitive access details in WordPress, preventing plain-text exposure and reducing data theft risk during support tickets. The main benefit is safer collaboration and streamlined workflows for your team. It integrates with the free core plugin and offers easy setup and secure data handling—perfect for trustworthy, smoother support.
Description
SupportCandy Private Credentials is a WordPress plugin that helps teams collect sensitive access details needed for support tickets—such as website login information, FTP access, and user credentials—without putting that data in plain text.
By reducing the risk of credential exposure, it supports safer collaboration between customers and support staff. The addon is built to work with the free SupportCandy core plugin, so you can keep your ticket workflows consistent while handling confidential information more securely.
Main Features
- Private credential collection — Gathers sensitive access details required to resolve support requests.
- Plain-text exposure prevention — Helps avoid storing or displaying confidential information as easy-to-copy text.
- Risk reduction for data theft — Lowers the chance that stolen credentials could be identified and misused.
- Support-ticket focused workflow — Designed for scenarios where credentials are requested during ticket handling.
- FTP access input support — Enables customers to submit FTP-related details needed for troubleshooting.
- User credential handling — Provides a safer way to collect user access information when required.
- Website access details support — Helps capture site login or access information for backend fixes.
- Integration with SupportCandy core — Works as an addon that requires the free core plugin.
Benefits
- Safer collaboration — Reduces the likelihood of credential leakage during customer-support exchanges.
- Lower security risk — Helps protect websites by limiting plain-text credential exposure.
- Cleaner support workflow — Keeps access-request steps organized within your existing SupportCandy process.
- Better internal handling — Supports support teams with a dedicated approach to confidential details.
- More trustworthy communication — Improves customer confidence when access information is necessary to resolve issues.
Who is it suitable for?
- Agencies managing multiple WordPress client sites.
- Website owners who handle support requests and occasional access provisioning.
- Support teams using SupportCandy for ticket-based troubleshooting.
- Hosting providers and managed service teams supporting customers.
- Teams maintaining sites where FTP access or admin credentials are sometimes required.
- WooCommerce store owners using WordPress support workflows for fixes.
