SupportCandy Assign Agent Rules 3.1.2
Description
SupportCandy Assign Agent Rules is a WordPress plugin designed to streamline ticket routing in your SupportCandy-powered support workflow. Instead of manually selecting an agent every time a new ticket is created, you can set smart, configurable rules that match specific conditions and automatically assign the ticket to the right agent. This helps reduce repetitive admin work and supports faster, more consistent responses. It’s built to fit naturally into your existing WordPress and support processes, so agent matching happens at the moment new tickets arrive.
Use rule-based assignment to keep routing organized as your team grows, improve day-to-day efficiency, and maintain a smoother ticket handling experience for both agents and customers. Configure the conditions once, and let the plugin handle the rest.
Main Features
- Rule-based ticket assignment — Create conditions to determine which agent should receive a new ticket.
- Automatic assignment on ticket creation — Assign agents immediately when a ticket is submitted.
- Configurable match conditions — Fine-tune when a ticket should be routed based on your chosen criteria.
- Agent mapping per rule — Select the agent that will be assigned whenever a rule is matched.
- Consistent routing — Reduce variation by applying the same logic for every incoming ticket.
- SupportCandy workflow integration — Works with your SupportCandy ticket system inside WordPress.
- Admin-friendly setup — Configure rules from the WordPress dashboard without complex steps.
- Reduced manual workload — Lower the time spent assigning tickets by hand.
Benefits
- Faster responses — Tickets reach the right agent right away, supporting quicker handling.
- Higher routing accuracy — Condition-based matching improves the chance that issues land with the right person.
- Better agent focus — Automation cuts down repetitive assignment tasks, freeing time for resolution.
- More consistent support UX — Customers experience a smoother flow because routing follows defined rules.
- Operational scalability — As ticket volume and teams grow, rule logic helps maintain order.
Who is it suitable for?
- WooCommerce and eCommerce support teams using WordPress
- SupportCandy users who want automated ticket routing
- Agencies managing multiple clients and shared help desks
- Small-to-growing teams needing consistent agent assignment
- Online businesses running high volumes of customer inquiries
- Content platforms and communities that handle frequent support tickets
