FAST 1.15.4 – WordPress Support Ticket Plugin

Version
1.15.4
Updated
Jul 26, 2019
Developer
Codecanyon
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FAST 1.15.4 – WordPress Support Ticket Plugin
FAST is a fast, professional WordPress support ticket system that makes customer inquiries feel like chat. This plugin offers unlimited tickets, real-time email/Slack updates, and seamless Envato/WooCommerce integration to help you reply faster and keep customers happy. It includes customizable fields, saved replies, and secure data for scalable support.
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Make your site exactly what you imagine.

Change themes. Try new plugins. Experiment until it feels right. With full access to 20,400+ tools, you're free to build without limits.

  • 🖌️ Professional design: Give your store or blog a unique look.
  • ⚡ More conversions: Use templates and plugins built to sell.
  • 🔄 Experiment freely: Switch themes and try new tools without extra cost.
  • 👶 Beginner-friendly: No experience needed—just pick and activate.
  • 📈 More downloads: Get up to 20 items daily instead of just one.

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$6.97/mo

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Items available 20,400+
Daily downloads up to 20
Happy customers 11,000+

Description

FAST is a fast, professional WordPress support ticket system that makes customer inquiries feel like chat. It helps you centralize questions, track responses, and keep communication clear inside your WordPress site without adding extra complexity for visitors.

With real-time email and Slack notifications, Envato/WooCommerce integration, customizable ticket fields, and saved replies, FAST helps your team reply sooner and stay organized. It also includes features like secure data handling and internal-only comments to support scalable customer support workflows.

Main Features

  • Unlimited support tickets — Create and manage an unlimited number of customer tickets.
  • Unlimited agents & customers — Support multiple agent users and unlimited customer submitters.
  • Support unlimited products — Handle support for a broad catalog of products within the same system.
  • Super-fast, chat-style workflow — Keep responses quick so ticket conversations feel like chat.
  • Assign agents automatically — Distribute incoming tickets to agents as they arrive.
  • Customizable & secure fields — Add ticket fields and use secure fields to store ticket information externally.
  • Saved replies & Quick Hi — Reuse common responses and use Quick Hi to start replies with the customer’s name.
  • Attachments & internal comments — Attach files and add comments visible only to agents.
  • Envato & WooCommerce integrations — Support Envato products (login, verification, support period) and WooCommerce order-based tickets.
  • Email/Slack updates & email piping — Notify customers and agents via email and Slack, and respond through email piping.

Benefits

  • Faster replies — Chat-style speed plus saved replies helps reduce response time.
  • Better team coordination — Agent assignment and Slack notifications streamline handoffs and coverage.
  • More complete context — Custom fields, attachments, and internal comments improve troubleshooting quality.
  • Cleaner ticket management — Search and auto-close workflows reduce backlog and keep queues current.
  • Consistent support across marketplaces — Envato and WooCommerce integrations connect ticket access to real purchase/order data.

Who is it suitable for?

  • WooCommerce stores that want order-based support
  • Envato sellers supporting multiple products and customers
  • WordPress agencies managing support workflows for clients
  • Teams running support for plugin, theme, or digital communities