Easy Digital Downloads Message 1.2

Easy Digital Downloads Message is a WordPress plugin that helps you communicate directly with your Easy Digital Downloads customers from the dashboard. Instead of relying on separate tools, you can craft unique, in-context updates and send them right to the people who need them. It’s designed to extend the EDD customer workflow with a dedicated message view, keeping communication tied to the right account.

You can also include attachments with your messages and record every unique message for later reference. For teams using Frontend Submissions, it enables marketplace-style messaging between vendors and their customers, helping improve clarity and responsiveness across your store.

Main Features

• Direct customer messaging — Send messages to customers from your WordPress dashboard within Easy Digital Downloads.
• Unique message creation per customer — Create custom messages in a customer-specific view for accurate, tailored communication.
• Vendor-to-customer messaging support — Send messages from the dashboard to customers and vendors when workflows require it.
• Message attachments — Attach files to messages so you can deliver documents quickly and conveniently.
• Amazon S3 attachment integration — Select attachment files from your S3 buckets via the Amazon S3 extension.
• Message logging and history — Store a record of unique messages so you can review past communications.
• Per-customer message visibility — View logged messages on the Message view for each customer.
• Reports > Logs table — Access all logged message records from Reports for auditing and follow-ups.
• Frontend Submissions compatibility — Let Frontend Submissions marketplace users message their own customers from the vendor workflow.

Benefits

• Faster support — Keep updates in the EDD admin instead of switching between systems.
• Better UX — Provide clear, customer-specific communication in the right place, at the right time.
• More conversions — Share relevant information and files without delays, helping users move forward.
• Improved organization — Use full message logs to manage follow-ups and reduce lost context.
• Smoother marketplace workflows — Enable vendors to message their own customers, improving responsiveness and coordination.

Who is it suitable for?

• WooCommerce-style digital stores using Easy Digital Downloads.
• Marketplace sites built with Frontend Submissions that need vendor-to-customer communication.
• Agencies managing multiple EDD clients and customer communication workflows.
• Content, course, or digital product publishers who frequently send files to buyers.
• Teams that rely on S3 for media/document storage and want messages to reference those files.