TotalDesk 1.8.1 – Helpdesk, Live Chat, Knowledge Base & Ticket System

Version
1.8.1
Updated
Sep 08, 2025
Developer
Codecanyon
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TotalDesk 1.8.1 – Helpdesk, Live Chat, Knowledge Base & Ticket System
TotalDesk is the all-in-one helpdesk solution for WordPress that combines ticketing, live chat, knowledge base, reports, and integrations in one seamless plugin. It delivers faster support, centralizes conversations, and reduces juggling across tools. Plus, easy setup and deep WordPress integration make it the clear choice for teams.
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Items available 20,400+
Daily downloads up to 20
Happy customers 11,000+

Description

TotalDesk is an all-in-one helpdesk plugin built for WordPress teams that need a single place to manage support. It combines ticketing with a notification system, live chat, and a knowledge base so conversations don’t get scattered across separate tools.

By centralizing requests and customer questions inside your WordPress site, TotalDesk helps you respond faster and keep context between tickets, chat, and self-service articles. It also includes reports and an integrations module, giving you visibility and the ability to connect the helpdesk experience with other parts of your workflow.

Main Features

  • Ticketing system — Capture and manage support requests in a structured workflow.
  • Ticket notifications — Keep your team informed with updates tied to tickets.
  • Live chat — Support visitors in real time without switching between tools.
  • Knowledge base — Publish helpful articles to answer common questions.
  • Centralized conversations — Bring tickets, chat, and resources together for better context.
  • Reports — Review support activity with built-in reporting.
  • Integrations module — Connect the helpdesk to other systems in your setup.
  • Easy WordPress setup — Designed to fit into WordPress with a straightforward installation approach.

Benefits

  • Faster responses — Reduce time lost juggling multiple helpdesk plugins and channels.
  • Better UX for users — Offer both real-time chat and self-service articles in one support hub.
  • Higher support consistency — Keep context across tickets and chats to minimize repeated questions.
  • Improved support visibility — Use reports to track activity and identify where attention is needed.
  • Smoother workflow integration — Leverage integrations to align support with your existing tools.

Who is it suitable for?

  • WooCommerce store teams handling product and order questions.
  • WordPress businesses that want a unified support workflow.
  • Agencies managing multiple clients and support requests.
  • Content-heavy sites needing a knowledge base for common issues.
  • Online services that rely on timely live chat assistance.
  • Teams that want reporting and integrations without switching platforms.