Knowledge Base 4.3.2 – Helpdesk & Wiki

Knowledge Base is a WordPress plugin for building a self-service helpdesk that turns articles and FAQs into a searchable knowledge hub. It helps you organize content into categories and present them in a structured layout, so visitors can find answers without waiting for support.

With tools for drag-and-drop management, customizable article/category slugs, and live search, you can streamline how your resources are displayed across the main knowledge base page, category pages, and single articles. The result is a clearer user experience and more efficient support workflows.

Main Features

• Drag & Drop post and category reordering — Reorder knowledge base posts and categories to match your preferred content flow.
• Custom slugs — Set custom slugs for both knowledge base articles and categories.
• Breadcrumbs — Display breadcrumbs on category and single pages for easier navigation.
• Live search — Provide live search results to help users locate relevant articles quickly.
• Search field controls — Customize the search placeholder and optionally hide the search submit button.
• Search placement — Choose where the search appears, such as the main page, category page, or single page.
• Live search disable option — Turn off live search results when you prefer a simpler search behavior.
• Main page layout options — Configure how categories are displayed with 2, 3, or 4 columns and switch between boxes or lists.
• Category views and layout builder — Show category article counts and “View All” links, and drag-and-drop the layout elements like search, content, and sidebar.

Benefits

• Faster self-service — Live search and structured categories help users find answers sooner, reducing back-and-forth requests.
• Improved navigation — Breadcrumbs make it easier to move between category and article pages.
• Cleaner content organization — Drag-and-drop reordering lets you keep your knowledge hub logically arranged as your site grows.
• Better UX and discoverability — Category counts, “View All” links, and flexible main-page layouts improve how content is browsed.
• More relevant support traffic — Custom slugs and consistent templates support clearer URLs and a more professional documentation experience.

Who is it suitable for?

• WooCommerce stores that need FAQ and product documentation for customers
• Websites running customer support centres or helpdesks
• Agencies building knowledge hubs for multiple client projects
• Teams maintaining internal company wikis and documentation
• Content creators and blogs that publish structured guides and FAQs