SupportCandy Automatic Close Ticket 3.1.1

Version
3.1.1
Updated
Mar 23, 2026
Status
PRE-ACTIVATED
Developer
SupportCandy
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SupportCandy Automatic Close Ticket 3.1.1
SupportCandy Automatic Close Ticket helps you nudge inactive customers by reminding them their ticket awaits a reply. This WordPress plugin auto-closes tickets after a configurable number of days, saving you time and keeping support queues clean. Enjoy seamless integration, simple setup, and smarter follow-ups that improve response rates.
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Description

The SupportCandy Automatic Close Ticket is a WordPress plugin designed to keep your support workflow moving when customers go quiet. It helps you remind inactive customers that their ticket is waiting for a reply, then automatically closes unresolved tickets after a configurable number of days.

Instead of manually monitoring aging conversations, you can reduce backlog and maintain a cleaner ticket queue in your SupportCandy setup. The result is smoother follow-ups, less repetitive work for your team, and more consistent customer communication inside the WordPress environment.

Main Features

  • Customer reminder for inactive tickets — Sends a nudge when a ticket hasn’t received a response.
  • Configurable auto-close timing — Closes tickets after a set number of days without a customer reply.
  • Prevents lingering unresolved threads — Reduces the number of outdated tickets that remain open indefinitely.
  • Works with your existing SupportCandy ticket flow — Integrates into the ticket lifecycle you already run on WordPress.
  • Simple setup for WordPress admins — Uses straightforward configuration to control the close behavior.
  • Supports clearer internal triage — Helps teams focus on tickets that still need attention.
  • Automates follow-ups — Reduces manual reminders and repetitive checking of inactive tickets.
  • Helps maintain a tidy support queue — Keeps open ticket lists more relevant over time.

Benefits

  • Higher response rates — Reminder nudges encourage customers to return to their ticket.
  • Less admin time — Automation cuts down on manual follow-ups and ticket cleanup.
  • Cleaner queue management — Auto-close prevents clutter from aging, unanswered tickets.
  • More consistent user experience — Customers get structured follow-ups and clear resolution handling.
  • Faster support operations — Teams can prioritize active issues without searching through older threads.

Who is it suitable for?

  • WooCommerce stores using SupportCandy for customer support
  • WordPress sites that handle frequent ticket-based inquiries
  • Customer support teams managing high volumes of unanswered tickets
  • Agencies running support for multiple client websites
  • Online businesses that want automated follow-ups for inactive customers
  • Knowledge-base-driven brands that still rely on ticket resolution workflows