SupportCandy Satisfaction Survey 3.2.4
Description
SupportCandy Satisfaction Survey is a WordPress plugin that helps you collect post-ticket feedback from customers directly after support interactions. It lets you capture how clients experienced your support (and the agent who handled their ticket) using a simple satisfaction survey flow. Instead of relying on informal comments, you can turn responses into practical insights you can act on. This makes it easier to evaluate support quality, spot recurring pain points, and improve issue resolution over time. Built to fit into your existing WordPress support workflow, it focuses on clarity for both customers and your team.
By gathering structured feedback tied to real tickets, the plugin supports better decision-making across your support process and customer experience efforts.
Main Features
- Post-ticket satisfaction survey — Collects customer ratings and feedback after a support ticket is handled.
- Customer experience insights — Stores responses that reflect perceived support quality and overall satisfaction.
- Agent feedback context — Captures satisfaction for the agent involved in the ticket experience.
- WordPress-friendly setup — Runs within your WordPress environment for a streamlined workflow.
- User-friendly response collection — Provides an easy-to-use survey experience that encourages completion.
- Actionable feedback focus — Helps you review customer comments to identify what to improve.
- Seamless workflow integration — Designed to work alongside your existing support processes in WordPress.
- Clear survey purpose — Enables you to ask directly about the support experience customers received.
Benefits
- Higher support quality — Feedback highlights strengths and gaps in how tickets are handled.
- Faster issue resolution — Repeated themes guide quicker fixes for common problems.
- Better customer experience — Structured surveys make it easier for customers to share what mattered most.
- More informed decisions — Summarized feedback supports prioritization of improvements in your workflow.
- Improved agent performance — Satisfaction context helps managers understand how experiences vary by agent.
Who is it suitable for?
- WooCommerce and eCommerce stores handling frequent customer tickets
- WordPress-based helpdesk and ticketing teams
- Customer support agencies managing multiple client inboxes
- In-house support teams that need measurable post-resolution feedback
- Websites with growing customer service volumes
- Companies looking to improve support-driven customer satisfaction
