SUPPORT SYSTEM

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Updated
Mar 5, 2018
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WPMU DEV
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SUPPORT SYSTEM
SUPPORT SYSTEM delivers fast, reliable help with a built-in ticketing system and FAQ for WordPress. Users get a dashboard to view, create, and track tickets, while admins manage responses with a rich editor and email alerts. Seamless Pro Sites multisite integration makes VIP support easy. type: WordPress plugin
$49.00 $1.97 -97%
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Items available 20,400+
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Description

Support System is a WordPress plugin that adds fast, reliable help for your site or Pro Sites network. It brings together a built-in ticketing system and a searchable FAQ so users can get answers or contact you directly. With a user dashboard, visitors can create and submit support requests, then track their ticket status over time. Admins and staff can manage responses inside WordPress using a rich editor, while email notifications keep everyone updated. For multisite setups, seamless Pro Sites integration helps you organize VIP support across your network.

This plugin is designed to make support workflows easier for both users and teams, whether you run a single WordPress site or a Pro Sites multisite. It helps you maintain clarity, reduce repeated questions through FAQs, and respond consistently from the WordPress dashboard.

Main Features

  • Built-in ticketing system — Users can create, submit, and manage support tickets from the dashboard.
  • Ticket status tracking — View progress so users always know where their request stands.
  • FAQ area with voting — Users can browse and vote on existing answers to surface helpful topics.
  • FAQ media embedding — Add helpful videos and other media within FAQ entries.
  • Rich response editor — Admins can format replies and include images and styles.
  • Email alerts for new tickets — Notify teams when support requests arrive.
  • Assign tickets to staff — Route tickets to specific team members for faster handling.
  • Seamless Pro Sites integration — Make support a premium experience across your network.
  • Powerful multisite integration — Support workflows work smoothly for networked WordPress installations.

Benefits

  • Faster resolutions — Ticket assignment and email alerts speed up response times.
  • Better user experience — Users can submit requests and track status without leaving WordPress.
  • Lower support overhead — FAQs reduce repeated questions through browsing and voting.
  • More consistent answers — A rich editor helps teams deliver clear, well-formatted responses.
  • Improved engagement — Embedded media in FAQs makes help content easier to understand and follow.
  • Scalable network support — Pro Sites and multisite integration streamline VIP support across multiple sites.

Who is it suitable for?

  • Pro Sites multisite networks that want structured VIP support
  • WooCommerce or membership sites that need a clear help process
  • WordPress agencies managing support for multiple clients
  • Online schools and course platforms with ongoing user questions
  • Product or community websites that publish help FAQs and tutorials
  • SaaS teams running a WordPress-based customer portal