Easy Digital Downloads Message Addon 1.2.5

The Easy Digital Downloads Message Addon is a WordPress plugin for EDD store owners who want to communicate with customers directly from the WordPress dashboard. It helps you craft unique, direct messages from an in-dashboard customer view and send them without switching tools or pages.

With support for attachments (including files selected from your Amazon S3 buckets via the Amazon S3 extension), you can share documents quickly. The addon also keeps a complete log of sent messages in the customer message view and in Reports > Logs.

For multi-vendor setups, it enhances vendor-to-customer communication by working with Frontend Submissions, and adds a dashboard view for messaging vendors as well.

Main Features

• Direct customer messaging — Send unique messages to customers from within the EDD WordPress dashboard.
• Customer message view — A dedicated view on the customer page lets you craft and deliver a custom message.
• Attachment support — Include attachments when messaging customers and vendors.
• Amazon S3 integration — Select attachment files from your S3 buckets using the Amazon S3 extension.
• Message logging — Automatically record all unique messages sent for later reference.
• Per-customer history — View logged messages on the Message view for each specific customer.
• Reports > Logs table — Access a consolidated table of logged messages for overview and tracking.
• Frontend Submissions compatibility — Designed to support marketplace workflows where vendors can message their own customers.
• Vendor messaging — Add a messaging view directly from the vendor screen in the dashboard.

Benefits

• Faster customer communication — Send messages straight from the dashboard to reduce back-and-forth.
• More useful updates — Attach files to deliver documents, instructions, or exports alongside messages.
• Streamlined S3 workflows — Use Amazon S3-stored assets without manual downloads or re-uploads.
• Better accountability — Keep message history for clear follow-ups and internal review.
• Improved marketplace coordination — Enable vendor-to-customer outreach in Frontend Submissions setups for smoother operations.

Who is it suitable for?

• Easy Digital Downloads store owners who want in-dashboard customer messaging.
• Multi-vendor marketplace admins using Frontend Submissions.
• Vendors who need to communicate directly with customers from the dashboard.
• Teams that send files or instructions as part of support and fulfillment.
• Stores already using Amazon S3 for document storage and attachments.
• Agencies managing multiple EDD installations and customer communications.