SupportEzzy 2.0.2 – WordPress Ticket System

Version
2.0.2
Updated
Dec 11, 2019
Developer
Codecanyon
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SupportEzzy 2.0.2 – WordPress Ticket System
SupportEzzy is a type: standalone WordPress app built with Vue.js that runs on a single page, leaving your theme and plugins untouched. It creates a flexible support portal with unlimited tickets, departments, and custom branding, powered by WordPress standards for secure data management. Features like email piping and push notifications deliver fast, organized support—explore the modern portal today.
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Description

SupportEzzy is a standalone support portal plugin for WordPress, built with Vue.js and delivered as a single-page app. It helps you turn customer questions into organized tickets without disrupting your existing WordPress theme or installed plugins. Instead of mixing custom scripts and styles into your site, SupportEzzy runs on a specified WordPress page, using WordPress REST API custom routes for data handling.

Designed for flexible support workflows, it supports unlimited users and tickets, lets you configure departments, and enables custom branding so the portal matches your website. With email piping and push notifications, new messages and ticket activity can be routed and surfaced quickly for both clients and support agents.

Main Features

  • Standalone single-page Vue app — Runs on one WordPress page to provide a dedicated support experience.
  • No theme or plugin interference — Loads separately so your current theme and plugins are not affected.
  • WordPress REST API custom routes — Connects the app to WordPress for secure, standards-based data access.
  • Custom branding controls — Choose brand colors and logo (text or image) from the plugin settings.
  • Bulma-based UI components — Uses the Bulma CSS framework for consistent, modern interface elements.
  • Email piping & routing integration — Incoming emails create tickets for configured departments; replies add comments.
  • Push notifications — Integrates OneSignal for browser notifications on new tickets and new comments.
  • Unlimited users and tickets — Uses your server resources without ticket or user restrictions.
  • WordPress standards storage — Uses custom post types for tickets and FAQs; WordPress users and usermeta tables store user data.
  • Departments & products for filtering — Configure unlimited departments/products to organize and assign tickets to agents.

Benefits

  • Organized ticket workflows — Departments and products help route issues to the right agents for faster handling.
  • Higher responsiveness — Email piping and push notifications alert clients and agents about new activity.
  • Better UX on your site — A single-page portal keeps support interactions focused and easy to navigate.
  • Consistent branding — Theme-like visual identity is supported through configurable colors and logos.
  • Reduced integration conflicts — The standalone Vue app avoids loading CSS/JS from your theme or other plugins on the portal page.
  • Reliable WordPress data management — Ticket and FAQ data benefits from WordPress custom post types and core user handling.

Who is it suitable for?

  • WooCommerce stores needing a structured customer support portal.
  • SaaS and subscription products that handle ongoing user questions.
  • Agencies managing support for multiple projects or departments.
  • Online schools and training platforms supporting learners and instructors.
  • Community sites and membership platforms with recurring support needs.
  • Content businesses that want ticket-based FAQ and assistance workflows.