User Switching for WooCommerce 2.1.1

User Switching for WooCommerce is a front-end plugin that lets store admins and managers quickly switch between customer accounts and act as that customer inside your WooCommerce store. Instead of recreating customer state manually, you can review what the customer sees and perform actions on their behalf.

With the user switcher tool, you can add products to the cart and create an order while operating under the selected customer account. This is especially helpful for phone orders and for stores that invoice customers through a separate invoicing system, streamlining order handling and reducing back-and-forth during support.

Main Features

• Front-end user switcher — Switch to a customer account using a tool designed for store managers directly on the storefront.
• Admin and manager impersonation — Act as the customer to perform tasks from the customer perspective.
• Add products to cart — Add catalog items to the cart while using the selected customer context.
• Create orders for customers — Place orders under the switched customer account without manual order entry.
• Supports WooCommerce order workflow — Works within standard WooCommerce flows so orders are created in a familiar way.
• Useful for phone orders — Helps staff process orders received by phone using the customer’s account details.
• Pairs with manual invoicing — Ideal when invoices are handled via a separate system and orders still need to be recorded in WooCommerce.

Benefits

• Faster order processing — Speeds up order creation by switching accounts and building carts directly.
• Better support accuracy — Reduces mistakes by ensuring actions are tied to the correct customer account.
• Smoother phone order handling — Makes it easier to complete requests immediately during calls or manual requests.
• More consistent customer experience — Actions performed as the customer reflect the customer’s context in WooCommerce.
• Streamlined manual invoicing — Keeps WooCommerce orders and external invoicing aligned without extra rework.

Who is it suitable for?

• WooCommerce stores processing phone orders
• Online retailers using a separate invoicing workflow
• Shop operators who handle orders manually via customer account details
• Customer support teams for WooCommerce websites
• Agencies managing client WooCommerce storefronts
• Small to mid-sized stores with frequent account-based assistance