FAST is the best WordPress support ticket plugin available.
You can now have a professional-looking support ticket system on your WordPress site that is easy for your customers to use. ItÂ’s so fast, itÂ’s like chatting to your customers! FAST will add to your WordPress site a complete support system. No extensions or add ons are needed.
We even use FAST ourselves to provide support tickets for our 20,000+ customers on ThemeForest.
Because we use FAST for our own support tickets, we know that keeping customers waiting makes them unhappy. That is why FAST will give you & your team up to the minute updates using email and slack notifications.
FAST Features

Unlimited Support Tickets
Unlimited Agent & Customer Users
Support Unlimited Products
Super Fast (itÂ’s like being in a chat room!)
Assign Agents – FAST will distribute tickets to agents as they arrive
Customizable Ticket Fields – Add your own fields to get more information from your customers.
Saved Replies – Save your most common replies for quick responses.
Ticket Attachments – Attach images/files to your responses
Search Tickets – Manage tickets easily with our advanced search
Quick Hi – Button adds Hi + name of the customer to top of your ticket response
Secure Fields – Store ticket information externally using secure fields
Internal Comments – Make comments on tickets that are only seen by agents not customers
AutoClose – Set a timespan that tickets will automatically be closed
FavIcon Counter – Just look at the browser tab to see if you have tickets that need a response.
Support any Envato product with FAST
Envato Products – Link your Envato Account to support all your products
Envato Login – Customers can log in using their Envato account
Verify Envato Purchases – FAST will show you if all your customers purchase information.
View Envato Support Period – Make sure your customers still have support for your product.
FAST can be used with any WooCommerce eshop
WooCommerce Support – WooCommerce customers can create tickets using their WooCommerce account and order.
My Orders Button – Adds support buttons to WooCommerce Shop Orders Page
Keep notified about your tickets
Email Notifications – Customers & Agents will receive an email when their ticket has a response.
Slack Notifications – Keep track of your whole support team, FAST will post a message when any ticket is replied/created/assigned
Email Piping – Respond to tickets using only email!
Runs on a single WordPress Page
Works with any theme
10 Amazing color schemes
Translatable via .po files
Famous 100% solid support
and much more

FAST 1.15.4 – WordPress Support Ticket Plugin

$1.97

Version: 1.15.4
Updated: Jul 26, 2019
Developer: Codecanyon

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Our business hours are Monday to Friday from 10:00 am to 4:00 pm (GMT-8), any request made outside these hours will be answered until next business day. Support and Updates can take 24 to 48 hours. Support provided is for product installation. Please be aware of possible time zone differences when waiting for our reply.

Updates:

  • To receive an email notification when products have been updated, be sure to click on the notification button below the product image.
  • On a standalone item, you will get lifetime updates. If you choose a membership, updates and access to your items will be available as long as your membership is active.
  • We regularly update products as soon as we are notified about an update, we go and download it from the author and update it on our site, but In case the current version of the product is not the latest, You can request an update for the product.
  • We send regular emails advising when products have been updated so please be sure to provide an active email address when you sign up.
Support:
  • If you have any question or need help installing products purchased on our website, please don’t hesitate to contact us.
  • Please note that we are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.
  • We don’t offer any additional author services like author’s support and license keys and we are not affiliated or in any way related to third-party developers or trademark owners. If you want to know more about GNU / GPL License, CLICK HERE.
Abuse Warning:
  • Please note that accounts are monitored and redistribution of our content is not allowed and will not be tolerated.
  • Our system may detect patterns of downloading items from non-end users outside of our fair use policy.
  • Any violation of our terms of use will result in permanent account suspension and no refunds will be issued.
  • Subscriptions can be cancelled at any time from your account control panel.
  • Downloads are strictly subject to our fair use policy.
For more information please read FAQs & Terms of Use.